About Lauren Irwin-Szostak

Lauren Irwin-Szostak is a highly experienced professional whose career spans over 30 years in the collections industry. She founded Business Processes Redefined, LLC (BPR) in 2007 and has served as its President and CEO ever since.

BPR is a leading firm in the receivables industry which services companies of all sizes in a diverse range of industries. With a competitive, results-oriented business model and a national network of experienced and trustworthy collection agencies, BPR delivers new levels of profitability for companies of all sizes. BPR has steadily grown its impact, partnering with other companies to provide its clients with the most effective strategies for their collection needs.

A true entrepreneur, Ms. Irwin-Szostak launched numerous companies prior to BPR, including Strategic Advantage Associates Inc. (SAA), a holding company in the receivables management industry, and NCB Inc. (NCB), a full-service collection agency. SAA eventually acquired U.S. Financial Recoveries Inc. (USFR), and subsequently merged NCB into USFR. BPR has also served as an independent consultant to large collection agencies in New Jersey, New York, Louisiana and California.

Prior to forming her own companies, Ms. Irwin-Szostak served as the central legal manager for Capital Credit Corporation, for which she managed collection litigation for all branch offices nationwide. She also served as a senior collection consultant for Integrated Health Services, Inc. in Hunt Valley, Maryland as well as a collection supervisor for The May Company in New York City.

Ms. Irwin-Szostak has paved an extensive career path, spanning a variety of professional services. No matter what challenge she takes on, her approach to business is built on pillars of mutual respect between her and her colleagues and a strong work ethic. As she often says, at BPR, “It’s all about the result” — from high-level company values like fair employment to day-to-day interactions between employees. This mindset has driven individual and collective success at each step of her career, and in turn delivered higher levels of success for respective clients.

BPR maximizes its clients’ recoveries while minimizing their risk and collection responsibilities, allowing them to enjoy new levels of profitability as they redeploy their collection resources elsewhere in their business.